Terms of Service

These Terms of Service ("Terms") govern your use of padelpush.co, the PadelPush mobile apps for iOS and Android, and related services (together, "PadelPush" or the "Service"), operated by Kinetic 18 OÜ, a private limited company registered in Estonia ("we", "us"). By creating an account or using the Service — including by messaging our WhatsApp number, or by responding to an invitation or group link an organiser shares with you even if you have no account — you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

When you create an account we record that you accepted these Terms and the Privacy Policy, and which versions were in force at the time.

PadelPush helps padel players discover activities, find partners and matches at a suitable level, and connect with clubs and coaches, including while traveling. We aggregate activity information from clubs (including announcements posted in WhatsApp groups our number has been invited to), suggest matches, and coordinate signups — largely over WhatsApp and with the help of AI. This includes organiser-run sign-up sheets and recurring boards, and local groups ("cohorts") for players at a similar level or in the same area.

PadelPush is a discovery and coordination platform. We are not a party to games, bookings, coaching, or any arrangement between you and other players, clubs, or coaches, and court bookings and club rules are between you and the club. Some organisers use our feature to collect each player’s share of the court cost via a payment link — that link goes straight to the organiser’s own third-party payment account (for example their own Stripe Payment Link, PayPal, MB WAY number, or bank details); for those payments PadelPush is not a payment processor and never receives, holds, or has access to the money. Some games and lessons are instead run and sold by PadelPush itself — including games organised by our own team — and for those, if a place has a price, you pay us. Section 5 sets out both, and what happens if a paid spot or a match is cancelled.

You must be at least 16 years old to use PadelPush.

You agree to provide accurate information (including your skill level and ratings) and to keep it up to date — honest levels are what make matchmaking work for everyone. You are responsible for activity on your account and for keeping your login credentials secure. One account per person.

If you provide your phone number, we will confirm it with a one-time code and may send you match suggestions, activity invitations, reminders, and confirmations. Depending on your preferences and on which channel can reach you, these arrive on WhatsApp, by SMS, by email, or as a notification from the PadelPush app. You can opt out at any time: reply STOP (all notifications) or SKIP (a specific activity) on WhatsApp, use the stop link carried by the messages we send by SMS and email, or turn off app notifications in your device’s settings; your profile also lets you choose a preferred channel, or pause messages for a while instead of stopping them for good. Standard messaging rates from your carrier may apply. WhatsApp is a third-party service subject to its own terms.

When you organise a match, the invitations and group links to the people you add are sent by you, from your own WhatsApp — we prepare the message and link, but you choose who receives it and you send it. We only message someone directly once they have opted in to hear from us (for example by replying to us or by giving us their number on an invitation link). You are responsible for who you send invitations to and for having a basis to contact them.

There are two kinds of payment on PadelPush, and who you are paying decides who owes you a refund.

Payments to a player organiser. Where an organiser uses our optional feature to request each player’s share of the court, the payment link or details we send you (a Stripe Payment Link, PayPal, MB WAY number, IBAN, or similar) belong to the organiser, not to PadelPush. For these payments PadelPush is not a payment processor: money moves directly between you and the organiser; we never receive, hold, or have visibility into the funds, and we cannot ourselves issue or process a refund. We record only whether the organiser has marked your share as paid, so we can track the match and remind you if it’s outstanding.

Payments to PadelPush. Where a game or lesson is run and sold by PadelPush itself, the price is shown before you pay, includes any applicable VAT, and is paid to us through our payment processor, Stripe — your card or MB WAY details are entered with Stripe, never on our systems. For these payments we are the seller: if the game or lesson does not go ahead, or your place is not confirmed, we refund you in full, and refunds and payment questions come to us (hello@padelpush.co), not to an organiser. A place in a game or lesson on a specific date is a leisure service supplied for a specific time, so the statutory 14-day right of withdrawal does not apply; the cancellation policy below applies instead, with PadelPush standing in the organiser’s place.

The following cancellation policy applies to any spot you have paid for through PadelPush — whether you paid a player organiser or PadelPush itself — and is a condition every organiser and player accepts by using this feature:

• You cancel with less than 24 hours’ notice before the match’s start time: the organiser is entitled to keep what you already paid. Courts are usually booked and paid for in advance, and an organiser can rarely recover that cost or resell your spot on short notice.
• You cancel with 24 hours’ notice or more: ask your organiser for a refund. At that notice a spot can usually be resold or the cost adjusted, but because the organiser holds the booking and the money directly, they make the final call.
• The organiser cancels the match: they must refund every player who paid, in full.
• Exception — the organiser cancels because of your late drop-out: if a match can no longer go ahead because you dropped out with less than 24 hours’ notice, the organiser may first use the amount you forfeited to cover costs they cannot otherwise recover (such as a non-refundable court booking), and must refund the remaining players out of whatever is left.

Where you paid a player organiser we don’t hold the funds, so we cannot adjudicate individual payment disputes between you and an organiser. If a pattern of unpaid shares, unreturned refunds, or repeated late cancellations shows up on an account, we may restrict that account’s access to payment features or to the Service — see Section 6.

You agree not to:

• Harass, threaten, or discriminate against other players, clubs, or coaches;
• Misrepresent your identity or skill level, or impersonate others;
• Use the Service to send spam or unsolicited commercial messages;
• Scrape, copy, or resell the Service or its data, or interfere with its operation;
• Use another player’s contact details, seen through PadelPush, for anything other than the game, sheet, or group you are both part of — never to promote something, to offer another service, or to add them to a list, broadcast, or group they did not join;
• Use PadelPush for anything unlawful.

We may remove content, suspend, or terminate accounts that violate these Terms or put other users at risk. Repeated no-shows to activities you committed to, or the payment and cancellation patterns described in Section 5, may also lead to restrictions.

Zero tolerance for objectionable content and abusive users

There is no tolerance on PadelPush for objectionable content or abusive behaviour. You must not post, send or share anything — in a match group chat, a partner-search conversation, your profile, or anywhere else on the Service — that is abusive, harassing, threatening, hateful, discriminatory, sexually explicit, violent, defamatory, or otherwise objectionable, and you must not use the Service to bully or intimidate anyone.

You can report and block. Every message from another player, and every other player’s profile, has a Report and a Block option (the “…” menu beside a message, or the buttons on their profile). Blocking someone hides their messages from you straight away and stops you being matched with them; they are not told.

We act on reports within 24 hours. We review every report within 24 hours. Where content breaks these rules we remove it, and we remove (eject) the users who posted it from PadelPush — suspending or terminating their account — as well as taking any other step these Terms allow.

You keep ownership of content you submit (profile details, messages, feedback). You grant us a worldwide, non-exclusive, royalty-free license to use it to operate and improve the Service — for example, showing your profile to potential partners, translating messages, and processing messages with AI to extract activity details. Feedback you give about other players may be used in aggregate to improve matchmaking.

When you add other people to organise with, you add them by name so you can invite them yourself; we do not ask you for their contact details. If you tell us information about someone else, you confirm you are entitled to share it with us for that purpose, and you will tell them how their information is used if they ask.

The Service relies on third parties (WhatsApp, authentication, hosting, AI, and analytics providers) and displays information sourced from clubs and public listings. We work to keep information accurate but do not guarantee that activity details, prices, schedules, court availability, or weather forecasts are correct or current. Always confirm details with the club.

PadelPush is also available as a mobile app for iOS and Android, downloaded from the Apple App Store or Google Play. The app shows the same Service as the website, so these Terms and the Privacy Policy apply in it in the same way. The store you download it from has its own terms for the download and for updates. Apple and Google are not parties to these Terms, have no obligation to provide maintenance or support for the app, and are not responsible for the Service or for addressing any claim about it — those responsibilities are ours. Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms as they apply to the iOS app, and may enforce them against you.

The app is free to download and contains no in-app purchases: nothing digital is ever bought through the app or the stores, and Apple and Google are not involved in any payment. The only payments connected to PadelPush are for real-world places in games and lessons, described in Section 5 — taken on the organiser’s own payment provider, or by our payment processor where PadelPush itself is the seller, and in either case outside the stores’ payment systems. App notifications are optional — you choose whether to allow them when the app asks, and you can turn them off at any time in your device’s settings.

Padel is a physical sport. You participate in activities found through PadelPush at your own risk, and you are responsible for ensuring you are fit to play. PadelPush does not vet players, clubs, or coaches and is not responsible for their conduct, the condition of facilities, or injuries or losses arising from games or events.

The Service is provided "as is" and "as available", without warranties of any kind, express or implied. To the maximum extent permitted by law, PadelPush will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. To the maximum extent permitted by law, our total liability for any claim relating to the Service is limited to the greater of €50 or the amount you paid us in the 12 months before the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You can stop using PadelPush and delete your account at any time — yourself, from the Your data section of your profile settings, or by contacting hello@padelpush.co. We may suspend or terminate your access if you breach these Terms or if we discontinue the Service. Sections that by their nature should survive termination (including 5, 7, 9, 10, and the confidentiality obligation in 14) survive.

PadelPush is evolving quickly; features may change, be added, or be removed. We may update these Terms from time to time — we will post the updated version here and revise the "Last updated" date, and for material changes we will give you reasonable notice. Continuing to use the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of Portugal, and disputes will be resolved in the courts of Portugal, without prejudice to any mandatory consumer protections that apply where you live.

A player who runs games for other players for a fee may apply to be a Community Organiser. That relationship is governed by the separate Community Organiser Agreement, which an organiser accepts explicitly and which sets out PadelPush's per-player fee, how it is invoiced, and what an organiser is responsible for. These Terms continue to apply alongside it.

What the person running your game or group may be shown. Games, sign-up sheets, and local groups ("cohorts") are run by people — sometimes us, sometimes a player or a Community Organiser we have asked to run one. To place you in a game and tell you where to turn up, whoever runs it is shown your name and the times you said you can play. Beyond that we may also give them a way to reach you: usually a WhatsApp chat or an email we open for them one person at a time, without showing them the number or address; and, on some groups and for some approved organisers, the phone number or email address itself. Which of these applies is a setting we control, one group and one organiser at a time, and it starts at the strictest option. The Privacy Policy describes it in full, including what happens if you have asked us to stop messaging you.

If you are the one running it, these details are confidential. Anything you learn about another player through PadelPush — a name, a number, an email address, an availability — is given to you for one purpose: running the games, sheets, and groups you run here. You agree to use it for that and nothing else; not to copy it out of PadelPush into a spreadsheet, mailing list, CRM, broadcast list, or another app beyond what you need to run the next game; never to share, publish, sell, or pass it to anyone else, including a club, a coach, or another organiser; to delete what you no longer need; and to stop contacting a player who asks you to, on your own phone as well as here. Community Organisers take on the fuller version of this in section 9 of their Agreement. If you break this we may withdraw your access to other players’ details and suspend or terminate your account under section 6.

If someone who found you through PadelPush uses your details for something else, tell us at hello@padelpush.co and we will look into it and can withdraw their access.

The Service is operated by Kinetic 18 OÜ, a private limited company registered in Estonia (registry code 17610168), registered address Meistri tn 6, 13517 Tallinn, Harju maakond, Estonia.

Questions about these Terms: hello@padelpush.co.